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Integrations/BistroChat

Papaya + BistroChat

Connect Papaya to BistroChat and your covers, tables and guest profiles stay in lockstep across both platforms. Every booking, waitlist entry and walk-in that BistroChat takes lands straight on your Papaya floor plan, so the host stand and the kitchen run one plan instead of a paper book.

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Two-way syncLive in under an hourNo double-booking
The Corner Table
ConnectedBistroChat
● Syncing
Reservation syncUp to date

42 covers tonight · 3 sections · 2 outlets

Table statusReal time

Booked → seated → main course → paid

Next bookingin 15 min

Khun Mali · party of 4 · Table 12 · VIP

Reservation sync

Bookings flow both ways

Table mapping

One floor plan, every channel

Guest profiles

Notes, tags & history

Fewer no-shows

Reminders & deposits

Live booking

A BistroChat booking, on your floor in seconds.

It arrives tagged by channel, matched to a table, and carrying the guest’s history — exactly like a reservation your own host took.

Their screen — BistroChat inbox
BistroChatInboxBookingsGuests
Khun NapaNew booking
WhatsAppMessengerInstagramLINE
Table for 4 tonight, around 19:30?AI assistant19:30 for 4 — I can hold it with a deposit.Deposit link$14AI assistantBooked ✓ BC-7734 · 19:30 · 4 guests · T12
Confirmed by bot on WhatsApp — nobody at the venue touched a screen
Tonight38 covers · 12 bookings
19:00
Party of 2T4 · Seated
19:30
Khun Napa WhatsAppParty of 4 · T12
ConfirmedSeated
Nut allergyWindow seatDeposit paid
20:00
Party of 6T14 · Confirmed
Seated automatically — Papaya opened the check on T12
Table 12 · Live ordersFrom POS
Table spend$71
Updated 4s ago, item by item
Items7
Last added4× Negroni
Item-level spend pushed by Papaya — nothing to export
Khun NapaWhatsApp
We're 6 now — still OK?AI assistantUpdated to 6 ✓ Moved you to T14.
Covers4 → 6
TableT12 → T14
Handled in the thread — the open check moved with them
Khun NapaSeatedCompleted
Guest profile updated

Booked on WhatsApp · Nut allergy

This visit$71
Lifetime$261
Thank-you, feedback request and loyalty stamp sent
Written back the moment Papaya closes the bill
Your screen — Papaya POS
The Corner Table
FloorNew order
T4T8T12T14T16T20
Table 12BistroChat

Khun Napa · Party of 4 · 19:30

Table held the moment the bot confirmed · deposit recorded as pre-paid
ReservationBistroChat
GuestKhun Napa
Reservation IDBC-7734
+66 81 445 2210
Nut allergy · window seat
Pre-paid deposit$14

Applied to the bill — the guest pays the balance

On the order, read-only for staff
Table 12Ticket fired
2×Margherita Pizza$22
1×Spaghetti Carbonara$12
4×Negroni$37
Running total$71
Every total change pushes back to BistroChat
Check movedTable changed
T12T14
Check3 items · intact
Covers6
Kitchen Pacing follows T14
Moved from BistroChat — no re-entry on the floor
PaymentCompleted
Total$71
Deposit applied− $14
Balance due$57
Paid in fullVisa •••• 4242

Order completed · webhook sent to BistroChat

Booking closed on both sides
How it works

Three steps from disconnected to in sync.

No middleware to host, no CSV exports. Authorize once and Papaya does the matching, then keeps both sides current on its own.

01

Connect your BistroChat account

Open Integrations in Papaya, choose BistroChat, and authorize. The handshake runs over BistroChat's official API — nothing to install, no credentials to copy around.

02

Map tables & outlets

Match each Papaya outlet and floor section to its BistroChat layout and confirm the mapping. Tables, party sizes and time slots line up — review once, then let it run.

03

Bookings sync in real time

Reservations, waitlist entries and cancellations flow into Papaya the moment they happen, seat to the right table, and push status back to BistroChat as the night moves.

What you get

One source of truth for every channel.

Update a table or a time slot once in Papaya and it lands everywhere BistroChat reaches. Close a section and it stops taking covers across every channel in seconds — so the host never seats a table that isn't ready.

  • Reservation sync — bookings, waitlist and party sizes stay matched across both platforms.
  • Table & floor management — map every section once; covers route to the right room automatically.
  • Guest profiles — allergies, tags, spend and visit history travel with every BistroChat booking.
  • Fewer no-shows — automated reminders, deposits and an accurate cover count for the kitchen.
360°

guest profile on every booking — notes, tags and history

<5s

from booking made to seated on your floor plan

0

double entry between the book and the floor

2-way

sync — bookings push and pull, not a one-off import

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BistroChat questions

Good to know.

Everything teams ask before they wire up BistroChat with Papaya.

BistroChat is a reservations and guest-management platform restaurants use to take bookings, run a waitlist and keep guest profiles. Papaya plugs into it so every cover BistroChat books lands in one place — your Papaya floor plan — alongside walk-ins and dine-in, instead of in a separate book.
Most teams are live in under an hour. Authorizing the connection takes a couple of minutes; the rest is mapping your tables and sections once. After that it runs on its own with no manual re-entry.
The BistroChat connection is available on Papaya's Growth and Scale plans. See pricing for the full breakdown, or talk to sales about multi-outlet rollouts.
Yes. You can manage tables and availability in Papaya and push them out through BistroChat, or pull existing BistroChat bookings in. Covers, party sizes and guest notes stay matched on both sides.
Updates and cancellations made in BistroChat reflect on your Papaya floor plan within seconds, freeing the table for the next party — and any change you make in Papaya pushes back to BistroChat the same way.

Get every cover on one floor plan.

Wire Papaya to BistroChat and stop running the night off a paper book. Start free, then connect your booking channels in minutes.

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Papaya Order →

QR & online ordering

Papaya POS →

Run the floor & kitchen

All integrations →

150+ systems, in sync

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