Papaya + Grab

Q: What is Grab?

Grab is a delivery-integration platform that connects restaurants to channels like Grab, foodpanda, LINE MAN and direct ordering. Papaya plugs into it so every order Grab collects lands in one place — your Papaya floor — instead of on a wall of tablets.

Q: How long does setup take?

Most teams are live in under an hour. Authorizing the connection takes a couple of minutes; the rest is reviewing the menu and outlet mapping once. After that it runs on its own with no manual exports.

Q: Does menu sync go both ways?

Yes. You can manage your menu in Papaya and push it out through Grab, or pull an existing Grab menu in to get started. Prices, modifiers and availability stay matched on both sides.

Q: What happens if an item runs out?

Mark it 86'd in Papaya and it goes unavailable across every Grab channel within seconds, so the kitchen never gets an order it can't fulfil. It comes back the moment you restock it.

Connect Papaya to Grab and your menus, outlets and order status stay in lockstep across both platforms. Every online and delivery order — from any aggregator wired into Grab — lands straight on your Papaya floor and fires to the kitchen, so the team works one queue instead of juggling tablets.

Start free →

Two-way syncLive in under an hourNo double-entry

The Corner Table

ConnectedGrab

● Syncing

Menu syncUp to date

128 items · 14 modifier groups · 2 outlets

Order statusReal time

Accepted → preparing → ready → picked up

Last order12s ago

#GR-4821 · via Grab · 1× Pad Thai, 1× Tom Yum

Menu sync

Push & pull both ways

Outlet mapping

One Papaya, many channels

Status sync

Live order updates

Fewer errors

No re-keying orders

How it works

Three steps from disconnected to in sync.

No middleware to host, no CSV exports. Authorize once and Papaya does the matching, then keeps both sides current on its own.

Connect your Grab account

Open Integrations in Papaya, choose Grab, and authorize. The handshake runs over Grab's official API — nothing to install, no credentials to copy around.

Map menus & outlets

Match each Papaya outlet to its Grab location and confirm the menu mapping. Items, modifier groups and prices line up — review once, then let it run.

Orders sync in real time

Delivery and online orders flow into Papaya the moment they land, fire to the right kitchen station, and push status back to Grab as they move.

What you get

One source of truth for every channel.

Change a price once in Papaya and it lands everywhere Grab reaches. Mark a dish 86'd and it goes dark across the aggregators in seconds — so the kitchen never gets an order it can't make.

Menu sync — items, photos, modifiers and prices stay matched across both platforms.
Table & outlet management — map every venue once; delivery orders route to the correct kitchen.
Order-status sync — accepted, preparing, ready and picked-up flow back to Grab automatically.
Fewer manual errors — no re-keying tickets off a tablet, no stale prices, no missed orders.

128

menu items kept in sync, both directions

<5s

from order placed to firing on the pass

tablets to re-key by hand at peak

2-way

sync — push and pull, not a one-off import

Live order

A Grab order, on your floor in seconds.

It arrives tagged by channel, priced from your Papaya menu, and ready to fire — exactly like a ticket your own staff rang in.

The Corner Table

Incoming2 new

#GR-4821Grab

Delivery · via Grab · just now

#LM-1190Lalamove

Delivery · via Grab · 1m ago

#WEB-308Website

Pickup · via Grab · 3m ago

#GR-4821 · GrabAccepted

1× Pad Thai no peanut$5

1× Tom Yum Goong$6

1× Mango Sticky Rice$3

Total$15

RejectFire to kitchen

Status pushed back to Grab on every change.

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Grab questions

Good to know.

Everything teams ask before they wire up Grab with Papaya.

Grab is a delivery-integration platform that connects restaurants to channels like Grab, foodpanda, LINE MAN and direct ordering. Papaya plugs into it so every order Grab collects lands in one place — your Papaya floor — instead of on a wall of tablets.

Most teams are live in under an hour. Authorizing the connection takes a couple of minutes; the rest is reviewing the menu and outlet mapping once. After that it runs on its own with no manual exports.

The Grab connection is available on Papaya's Growth and Scale plans. See pricing for the full breakdown, or talk to sales about multi-outlet rollouts.

Yes. You can manage your menu in Papaya and push it out through Grab, or pull an existing Grab menu in to get started. Prices, modifiers and availability stay matched on both sides.

Mark it 86'd in Papaya and it goes unavailable across every Grab channel within seconds, so the kitchen never gets an order it can't fulfil. It comes back the moment you restock it.

Get every order on one floor.

Wire Papaya to Grab and stop juggling tablets at peak. Start free, then connect your channels in minutes.

Start free →

Papaya Order →

QR & online ordering

Papaya POS →

Run the floor & kitchen

All integrations →

150+ systems, in sync

Papaya Stock →

Food-cost control