Earn & redeem on your rules
Scheduled, coded & automatic
Route happy guests to Google
Retarget real guests on Meta
Credit they earn, redeemed on the rules you set.
Every order builds store credit in the guest's wallet — and you decide exactly how it comes back. Cap it at a percentage of the bill, lock it to slow days, or open it only between 2 and 5pm. That last one is how a dead afternoon becomes a second lunch rush.
- Earn a % of every order back as credit — set the rate per outlet
- Redemption windows: time of day, day of week, or specific dates
- One balance that works across all your outlets
- Redeems at the POS, on QR ordering and online — same wallet
Happy guests to Google. Unhappy ones to you, first.
After a visit, guests rate the experience. A great rating routes straight to your Google review page while the moment's still warm. A poor one opens a private message to you instead — so you fix it before it ever becomes a public one-star.
4–5 stars → Google. Below → private feedback.
Reach the guest before they post in anger.
Ask at the right moment, on their phone.
Each venue points to its own Google listing.
Mind sharing on Google? It takes 20 seconds.
"Tell us what went wrong — we'll make it right."
Retarget lapsed guests with an off-peak credit boost.
Retarget the guests you actually have.
Most ad spend chases strangers. Papaya builds Meta and Facebook Pixel audiences from real behaviour in your restaurant — who came at 3pm, who spent big, who hasn't been back in two months — so your win-back ads land on people who already know your food.
- Segments from visit time, spend, frequency and recency
- Meta / Facebook Pixel sync for retargeting and lookalikes
- Pair a win-back audience with an off-peak credit offer
Available on higher Papaya tiers — see pricing.
"We turned dead afternoons into our second-best shift. The rewards are quietly boosting business during off-peak hours — guests come for the credit and stay for the meal."
One toolkit to fill seats and bring guests back.
Rewards & credit
- Papaya Credits earned per order
- Redemption windows & caps you control
- Cross-outlet single balance
- Opt-in membership, no app to install
Promotions new
- Coded, scheduled & automatic discounts
- Min spend, combos & item conditions
- Time windows & usage limits
- Per-guest caps & expiry dates
Reputation & audiences
- Review routing to Google
- Private capture of unhappy guests
- Behaviour-based segments
- Meta / Facebook Pixel sync
Your slowest hours are your cheapest growth.
The kitchen's already on. The staff are already in. An empty 3pm table costs you either way — so the marginal cost of filling it is almost nothing. Loyalty is built to point demand exactly there.
Lock credit redemption to your quiet window — guests time their visit to it.
Typical lift in afternoon covers when off-peak rewards are switched on.
No extra fixed cost to seat one more table during hours you’re already open.