# Papaya Order — QR & online ordering, no app to download > Papaya Order — QR and online ordering from any browser: a visual menu, group baskets with smart upsell, split-bill checkout and prepay. No app to download. A QR on the table opens a visual, personalised menu in any browser — English or Thai. The whole table orders together, the basket suggests what goes with what, and guests split the bill and pay without flagging a waiter or downloading a thing. `No app, just a browser` · `English & Thai` · `Live on the same floor as POS` ## Glance - Scan-to-order - Group basket - Split the bill - Prepay & delivery ## A QR on the table, a menu in their pocket. Guests scan the code at Table 7 and a personalised, photo-led menu opens straight in their browser — no app store, no sign-up, no waiting to catch a server's eye. It loads in English or Thai and remembers what the table has already ordered. - One QR per table — orders land on the right table, every time - Visual menu with photos, descriptions and dietary filters - A "For you" best-seller row that surfaces tonight's favourites ## The whole table orders together — and the basket sells for you. Everyone scans the same QR and adds to one shared basket, so the kitchen gets the whole table at once instead of five separate tickets. As guests build their order, Papaya quietly suggests the pairings that actually go together — a dessert with the Pad Thai, a fresh coconut with the curry. - **One shared basket** — see who ordered what, fire it as one course. - **Smart upsell suggestions** — pairings learned from what really sells, not random add-ons. ## No more passing the calculator around. When the meal's done, the table splits the bill the way they actually want to — evenly, by what each person ordered, or a custom amount each. Everyone pays from their own phone, tips are added at checkout, and the table closes itself on the POS. - Split evenly - Split by item - Custom amounts - Tips at checkout - Split bill ## The same menu, for the guests who never sit down. Share one link and the dine-in menu becomes your online storefront — guests prepay for takeaway pickup or order delivery, and it all lands on the same POS as your tables. Delivery jobs sync straight to Grab and Lalamove, so a rider is on the way without anyone re-keying the order. - Delivery info - **Cutlery** — Request for cutlery - **Leave at lobby** — Tell rider to leave your food at lobby - **Call upon arrival** — Tell rider to call you once arrived - Prepaid takeaway with pickup times, no phone calls - Delivery synced to Grab & Lalamove, or your own riders - One menu, one inventory — dine-in, takeaway and delivery in sync ## It looks like your restaurant, not like software. Match the ordering page to your brand — your colours, your typeface, your logo at the top — so the experience from QR to receipt feels like one continuous room. Guests never feel handed off to a generic third-party checkout. - Brand colours, fonts and logo across the whole flow ## Your happiest guests write the reviews. The moment a guest pays, Papaya asks how it went. Rate it five stars and they’re sent straight to your Google review page — so your public rating fills up with the people who loved it. A low rating opens a private note instead: it captures their contact details and routes the feedback straight to you to make it right, never to Google. - Thank you for your feedback - Five-star ratings redirect to your Google review page - Low ratings stay private — captured for you, never posted publicly - Name, phone & email collected so you can follow up and fix it - Rating & comment right on the order screen — no extra app ## Every order makes your Facebook ads smarter. Paste your Meta Pixel ID into Papaya once. From then on, every guest who orders on their phone fires a real purchase event back to Facebook and Instagram — so Meta learns exactly who your diners are. Your custom and lookalike audiences sharpen with every order, and the same budget reaches more of the people who actually turn up to eat. - Connect once — paste your Pixel ID, no developer and no code on the menu - Real purchase events from real diners, not just anonymous web visitors - Custom & lookalike audiences that grow with every order placed - Lower cost per order and a higher return on the ad spend you already run ## Guest orders, straight onto your tables. Papaya Order isn't a bolt-on — a QR order at Table 7 lands on the same floor plan your staff already run, with the same menu, the same inventory and the same payment rails. Nobody re-keys anything. ## Good to know. **Do guests need to download an app?** No. Papaya Order runs entirely in the phone's browser. Guests scan the QR, the menu opens, and they order and pay — no app store, no account to create. **What if the wifi drops mid-service?** Your staff keep working — the POS that sits behind ordering queues tickets locally and syncs on reconnect, so the floor never stops. Guests need a connection to load the menu, but once an order is placed it's safely on the POS. **Which languages does it support?** English and Thai today, switched per guest right on the menu. You write your menu once and Papaya serves the right language to each diner. **How does delivery work?** Guests order delivery from the same online menu and the job syncs straight to Grab or Lalamove — or to your own riders. The order arrives on the same POS as your dine-in tables, with no double entry. **Can I brand the ordering page?** Yes, on Growth and higher plans you can apply your colours, fonts and logo and serve it on your own subdomain. See pricing for which features sit on which tier. ## Let your guests do the ordering. Start free, then add ordering, payments, loyalty and Copilot as you grow. - Papaya POS - Papaya Pay - Papaya Loyalty - Papaya Copilot ## Journey - Thank you, Mai! --- Source: https://www.papaya.co.th/online-ordering